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Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to ResumeHero AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume analysis service.

2. Information We Collect

2.1 Information You Provide

  • Resume Content: When you upload a resume file (PDF or image) or paste resume text, we process this information to provide our analysis service. This may include personal information such as your name, contact details, work history, education, and skills.
  • Job Descriptions: If you provide a job description for tailored analysis, we process this information to generate personalized feedback.
  • Contact Information: If you contact us or sign up for our waitlist, we may collect your email address and name.

2.2 Automatically Collected Information

  • Usage Data: We collect information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on pages.
  • Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our resume analysis service
  • Process and analyze your resume content using AI technology
  • Generate personalized feedback and recommendations
  • Respond to your inquiries and provide customer support
  • Send you updates about our service (if you've opted in)
  • Monitor and analyze usage patterns to improve our service
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. AI Processing and Third-Party Services

Our resume analysis service uses artificial intelligence technology, including third-party AI services (such as OpenAI and Anthropic), to process and analyze your resume content. When you use our service:

  • Your resume content is sent to our AI service providers for analysis
  • We do not use your resume content to train AI models without your explicit consent
  • We implement appropriate security measures to protect your data during transmission and processing
  • AI service providers are contractually obligated to handle your data securely and in accordance with this Privacy Policy

5. Data Storage and Retention

  • Resume Content: We do not permanently store your resume content on our servers. Your resume is processed in real-time and is not retained after analysis is complete, unless you explicitly choose to save it.
  • Analytics Data: We retain usage and analytics data for up to 24 months to improve our service.
  • Contact Information: If you provide contact information, we retain it until you request deletion or opt out.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party service providers who assist us in operating our service, including AI providers, hosting services, and analytics providers.
  • Legal Requirements: When required by law, court order, or government regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users.
  • With Your Consent: When you explicitly consent to sharing your information.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format
  • Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, please contact us at the email address provided in the "Contact Us" section below.

8. Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Users

If you are accessing our service from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our service, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@resumeheroai.com